Search Engine Optimization Do’s and Don’ts

The reason for and purpose of Search Engine Optimization is to dramatically increase visitation of potential customers to your website by achieving first page and ultimately a top three page rank in searches using keywords and keyword phrases that define your business and products.

Search Engine Optimization Methodology

There are several approaches to developing a strategy for improving a website for search engine placement. The most common is finding the top site for your keywords and “just doing it better than that site” using a follow the leader methodology. While this approach will give you some insight into the level of SEO the competition has employed it wont necessarily help you get ranked in a higher position without a deep understanding of all the criteria that drive that top position listing. A thorough review of the content below should help you get that understanding and you will see that while examining the top ranked competition may be instructive it wont reduce the hard work you need to do to be a web contender.

We have worked with several of the greatest marketing minds in the world and without exception not one would give a thought to the competition when defining a marketing strategy for the business. In fact if you are focused on the competition and not on differentiating your business and website from the crowd you will never achieve a higher ranking (your content will be seen as redundant and of low value to the search engines) and there is no guarantee that the competition is using the correct keywords for your business in the first place.

Your best plan of action for any SEO effort is to optimize, dramatically expand your content, and focus relevant content on specific keyword phrases that are based on your customers needs. It is this deep dive content with specific customer centric keyword phrase focus that search engines love and your success or failure has nothing to do with what your competition is doing. If you don’t know what keywords are relevant to your business or even if you think you do know talk to your customers. Take their language and their challenges as the basis for your keyword research. Then use a comprehensive free tool like Google keyword generator. You will have more truly relevant keywords than you know what to do with. Use them all and start generating content around them.

In search engine optimization there are a handful of things to check first. Then more advanced tactics to implement and finally a host of things to avoid. Here we have provided a comprehensive overview of all the tactics that make up an aggressive SEO strategy for you to use and learn.

#1 Linkability

Can search spiders find and see your content. Dynamic database driven content is a killer for SEO. You want to make sure your text and links are presented to browsers in a static form that can be read by search spiders. Dynamic menu navigation using javascript or DHTML can also be a problem. The way to correct this linking problem is to employ a site map. Link to the site map from a text link on your home page. Search spiders will follow the link to the site map and find all your pages from there.

#2 Page Titles

Each page of your website should focus on the keyword phrases that are search engine relevant to the page content. It is the primary keyword phrase that should be the title for the page. For instance this page is about Search Engine Optimization so the title of this page is Search Engine Optimization. Its that simple. Each page should have unique keyword focused content and the title tag should reflect that primary individual keyword phrase for that page.

#3 Keyword

Content – While search engines don’t measure keyword density as a criteria for page rank its generally agreed your relative keyword density should be about 3-5% of total page content. You can measure keyword density by dividing the number of keywords by the total word count expressed as a percentage. The more content you have the better. We recommend 500 to 1000 words of relevant content. Ever wonder why Wikipedia is #1 for many searches. Shear volume of targeted content. You may argue that this page about search engine optimization could be broken down into separate pages for better readability. Perhaps but not better for the SEO strategy we are engaged in. This volume of single focus single page content is what I’m talking about. Did I mention that this page is about search engine optimization and search engine optimization strategy? I think you get my point.

#4 Keyword

Headings – Your pages should be well segmented and defined by related keyword headings. Headings are expressed in HTML as H1 H2 H3. Search engines love content that is well defined by category and keyword focused on the section content. Note that on this page that the subject Search Engine Optimization is an H1 header while the sub chapters of the page are H2 headers.

#5 META Description Tag

This META tag is of the most importance. It will be used by most search engines as the descriptive text under your search listing. There are instances where these descriptions may be pulled from other directories such as DMOZ however this is less common as the quality of these directories erodes over time and you can actually use META tags to tell the search engines not to use DMOZ (My recommendation). So using a description META tag is very important.

Most websites fail at one or more of these most basic criteria for SEO readiness and fixing them can lead to dramatic improvements to your search engine ranking.

#6 Site Submission

There is so much garbage on the web regarding this almost useless tactic. The top search engines will find you whether or not you submit your site. The search spiders for Google are always looking for new and unique content to add to their index. Provided you have properly implemented all the basics above your pages will be spidered and indexed in a matter of weeks. If you want to be proactive then you can register for a Google AdWords account and access Google webmaster tools. This will allow you to submit an XML site map with all your pages to the index. Updating your XML site map to notify the index of changes to pages is also easy to do using these tools.

#7 Inter Linking

Inter linking is the practice of using keyword targeted phrases within the content as anchor text for links to your other pages. For instance in this discussion of search engine optimization I might describe SEO as subset of search engine marketing and use that phrase as the link to the relevant page. You should create content with one to five interlinks provided you have the pages to support that. You do not want to use several different phrases as links to one single destination page. The idea is to focus each individual page on the primary keyword phrase related to the anchor text.

#8 Back Linking

This refers to one way links to your site from other content relevant sites. Notice I did not say reciprocal links. Link exchanges can work if you are careful not to allow garbage sites into your directory. You must also have actual content on your website meaning that your site can’t be just a link farm. These link farm sites are all but dead now. Having one is of no SEO value and linking back to one is likely to damage your SEO effort. Other strategies for acquiring relevant back links range from using online PR to making forum posts and blog entries with links back to keyword relevant pages using those keyword phrases as the anchor text for the link in your posting. Back linking is believed to be one of the most critical factors considered for page rank in the latest search algorithms. If no-one is linking to you from outside your domain you will have a very difficult time getting a first page ranking.

Things to Avoid – they will get you penalized and/or banned from the major search engines.

Overuse and repetition, repetition, repetition of keywords
Focus on keywords unrelated to the content
Colored text that matches the background
Duplicate content on different pages
Use of Cloaking tactics and Fast Redirect scripts
Too many reciprocal links or bad neighborhood links
The use of multiple gateway pages that all link to the same content page.

Some terms you may encounter are Keyword Stuffing, Google Bombing, Link Farming – all of these tactics are bad news and you should stay clear or risk having your domain banned from the major search engines.

Five Questions To Ask An SEO

We’ve dealt with many companies and websites in a search engine optimization capacity. The search engine optimization world is one surrounded by mystery. Although there is a thriving online community, search engine optimization is not typically offered as a course at schools or universities around the country. It is very much a skilled learned through experience.

But, often time’s companies or “SEO experts” don’t know exactly what they’re doing. Not only is this unacceptable as you may be paying these companies or individuals good money, but in the long run some techniques employed by less experienced search engine optimizers or those willing to take short cuts can cause your site to become permanently banned by the search engines.

Over the years we’ve learned that education is the key to success. Whether you’ve just begun the process of looking for a company to provide search engine optimization services, are well along the process, or already have a company you’re dealing with and want to make sure they’re doing things correct this is a helpful and simple 5 question guide:

1) Can you get my website to the top of the search engines?

This is an important question, and one you may have already planned to ask. What you want to look for is whether or not the company digs deeper and what their response is. For example you should expect to hear things like:

what would you like to rank for?
are their competitors in your market that you believe have a great web presence with search rankings you would like to emulate?

Without intimate knowledge of your industry as well extensive research it is hard to know what you really need to rank for and whether the terms you think are important will actually drive results.

Additionally watch out for too quick of an answer. Although a great search engine optimizer may be able to get you to #1 for something you want, it should never be guaranteed and it isn’t an overnight process.

2) Once my site is created, how do you make sure I show up on the search engines?

Many search engine optimizers or firms will talk about website submission. In reality all that is really needed for search engines to know that your website is there is a link (from any site on the Internet) back to your site. Some firms may talk about repeated search engine submission, but this is completely unnecessary and could actually end up hurting your rankings as the repeated blasts may be considered spam. One key thing to look out for when discussing this question is the mention of sitemaps and webmaster tools. Many powerful websites (content management sites, shopping carts, etc.) can automatically create a sitemap (a single file that shows the location of every page on your site). When this file is setup under a search engine’s webmaster tool console it can help significantly to increase your rankings and should be a staple of any search engine optimizers toolset.

3) What is link building, do I need it, and how do I do it?

3 questions in 1, I know, but this one is important.

Although on-page optimization (the way your website is built, text, etc.) is important, link building comes in at a very close second. Yes you do need link building! And the company you commission needs to assist in this process. If they don’t mention this run the other way. Your website needs links-in from other websites across the Internet to help you rank well. Links act like votes of confidence – the more you have, the more powerful your site. There are a number of quick ways to get links, but link building is a long process, but well worth the time or expense.

One thing to watch out for in link building campaigns is the creation of many smaller websites that then link back to your main site. Although in theory it is not a bad idea the truth is because of the nature of the search engines it is a colossal waste of time and money that would be better spent actually building quality links to your main site – from existing established sites throughout the Internet.

4) How do you measure the SEO process?

The advent of new tools and technology has made the measurement of search engine optimization and your website’s overall success easier than ever. Another key component to a successful search engine optimized site or campaign is the installation of proper metrics tools and the review both by the company being commissioned, as well as you the site owner. Like many things search engine optimization varies depending on a number of different factors, so implementing techniques is important, but measuring and refining are key next steps.

5) Do you start with pay per click marketing?

A good search engine optimization campaign should start with pay per click marketing and the company you commission should at least suggest this, even if you are opposed to it.

Why should you start with pay per click marketing?

Well, to understand why you have to start with pay per click marketing you have to first understand the difference between paid search (PPC) and organic search (search engine optimization). Organic search engine optimization is a long process. When you first launch your site it can take weeks or months for the search engines to even place you. On top of that, it will take months and sometimes years to rank well for competitive terms. Additionally, organic search engine optimization is not done for thousands of different key terms and phrases. It typically involves just a handful of terms, and is very specific.

Pay per click marketing or paid search on the other hand is immediate; allowing you to get in front of your audience right away and usually includes thousands of key phrases. You will literally pay for ads or listings when certain key phrases are searched for.

So, before you spend the time and money on all of the little details that help your site rank well organically (search engine optimization) how do you know what terms to select?

Research! And the best way to accumulate that research (while bringing in qualified customers) is through paid search. Paid search is the ultimate research tool and will help weed out less popular or less desirable terms and illuminate well performing key terms all while driving desirable traffic that will help your site get customers, leads, sales, etc.

Ask these five questions, analyze the answers questions carefully, and use your best judgement!

Feel free to give us a call at 404-664-8135 with any questions at all.

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Why Problem Based Positioning Is A Magnet

Are you struggling to create a memorable positioning statement or USP (Unique Selling Proposition) for your marketing? Do you want to stand out from your competition, but the uniqueness of your business seems to elude you? Here’s a sneaky, vital secret that turns conventional marketing psychology on its head. By changing your positioning statement, find out how to transform your weakest link, into your strongest marketing strategy ever!

Avis Is Only Number 2. So Why Go With Them?

Years ago, in the rental car market, Hertz was chugging along merrily, with Avis a distant second. With one Problem-Based USP, Avis closed the gap. Their catch phrase, We’re No.2, We Try Harder, ignited the minds of the target audience like a rampaging bush fire. They turned a liability into an asset.

Southwest Airlines took to the skies with a similar message. We’re Smaller Than Everyone Else, they told us, while gently explaining why their service was dramatically better, as a direct consequence of their size. They also turned a liability into an asset.

In 2001, Harley Davidson proudly boasted how their CEO was 38th on the waiting list for the company’s then, new V-Rod motorcycle. And they took pains to describe how each Harley was lovingly rolled off the plant. The waiting period, which normally would be perceived to be a negative, was turned into a publicity coup that burned a stamp of quality and a uniqueness into the brains of every prospective Harley owner.

All of these companies took a cold, hard-nosed look at reality. The superlatives in their business had been taken. Instead they unearthed their USP, in what most people would consider a disadvantage of sorts.

Are You Doing What Sally Did?

Sally is one heck of a real estate agent. Barely six months into real estate, and she’s already forging a red-hot path into the top ten salespeople in the country. While her talents and persuasive powers are formidable, there’s a little something that puts her head and shoulders above the rest of the crowd.

That Little Something Is A USP On Steroids!

If she chose to be unimaginative, Sally’s USP or tagline could have ended up as pretty run-of-the-mill. It could have ranged from a tacky, Residential Properties for every budget, to utterly boring, Getting Top Prices for Your Home. All of which would see her struggling to stand out, in a dog-eat-dog me-too marketplace.

A goody-gum-drop USP would get her nowhere in a hurry. She needed a USP with rocket fuel in its tanks. Something that would reach out and demand your attention without hesitation.

If You Sold Your Home In A Week or less, You Probably Got Too Little

That’s the USP that Sally created. Can you see what I mean? Doesn’t that USP go for your jugular? Sally’s target audience is sellers, not buyers. If you just sold a house, wouldn’t you feel a twinge of regret? What if you were about to sell a house?

Wouldn’t you be curious to find out just a little bit about what Sally does to lasso in a higher return? And wouldn’t you be just a little bit wary if the next real estate agent you met told you that she could sell your house in next to no time?

You’ve just witnessed the psychological power of the Problem-Based USP.

How To Create A Knockout USP For Your Business

Let’s assume you’re in the wine selling business. To own real estate in a customer’s brain, you’d have to do battle with about a zillion other wines. Yet decades ago, Paul Masson cut through the clutter with a simple statement. We sell no wines before their time. With charming simplicity, they turned a negative waiting period into an exploitable advantage.

You too can turn your liabilities into assets. Stop screaming about how magnificent you are, and look for the apparent glitches in your business.

The Biggest Reason Why You Should Search For The Hiccup In Your Business Strategy

Finding what makes you beneficially different is a notoriously difficult task. However, just about any client or potential buyer will very quickly identify your weaknesses and liabilities. If it’s a technical problem, you can fix it. If it’s a conceptual problem such as speed or price, it is much harder to fix.

This, however, is the key to your success. The more you try to keep your weaknesses and liabilities under wraps, the more customers will uncover them. On the other hand, take a liability and turn it into an asset. Expose a problem to the harsh glare of the spotlight and transform your frog into a prince.

This brave act will gain the instant admiration and support of your clients, while giving you a USP that others simply won’t have the guts to match.

Can You Make The Leap?

Creating a negative USP is a tricky, dangerous tactic, and one not to be taken lightly. “We’re slow and proud of it!” is hardly a selling point, yet fulfills the requirements laid out in the article. However, if you’ve been struggling with your USP, as many companies do, this is a tactic that may work well for you—as it has with some of the companies above.

It’s time you tickled your customer’s brain with some sharply focused psychological marketing jujitsu. Find the weaknesses and liabilities in your business, carve them into a dynamic USP, and the attention your business has been craving for, will be yours forever more!

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Is Your Marketing Solution Your Biggest Problem?

Have you had current or potential customers die on you while you’re speaking to them? You’re giving them this outstanding description of your process and capability and it’s going bing, bong, kazoom over their heads. Want to know why this happens? Read on because you’ll find the whole problem is actually your SOLUTION.

Doesn’t Make Sense?
Don’t worry. Within the course of this marketing article, you will find out just what it is that gets your clients attention and how to keep that attention, by shifting your marketing strategy from solutions to problems.

The Problem With Solutions
When you ask someone what they do, they usually spit out their process that they see as being a solution to your problems. So a person who cuts trees and mows lawns would say, ” I cut trees and mow lawns.”

I have a lawn mower, so that eliminates him completely, doesn’t it?

Bringing the problem to the fore, triggers a totally different response altogether. If the same person said, “Do you have a less than immaculate garden?” My response to the query would be, “Yes, maybe I do”.

Having established the problem, he now is in a position to know that I have a need for his service. Even better, he has brought to my notice, a problem I didn’t realise I had.

Always Work With A Problem
If you notice people around you, all of them are beset with problems. If you were to stand up and say, “Who has a cold that they just can’t fix?”, you will get about 6-7 hands going up instantly.

This happens because you’re attacking a problem. Obviously, they assume you have the solution, but by bringing their attention to the problem, you are targeting their specific needs. Once you’ve got their attention, it’s now time to make your pitch and give the specific target audience the solution.

The Beauty Of Problems
Solutions fall far short of the mark. Problems however go the full distance and more. If you noticed, in the previous example, I had two target audiences. One was the immediate target-the ones with the cold. The other- was the ones who were going to get the cold (no doubt from their illustrious colleagues). The secondary audience has no need for my product because it doesn’t have the problem. But in a week or so, as the germs move homes, the second audience too will be potential customers.

A solution on the other hand does less than a quarter of the job, if at all. It has been proven time and time again, that you cannot sell to anyone who doesn’t want to buy. The only reason someone would want to buy a product or service from you is because, it is solving some problem that is not being tackled currently.

Your First Task Is To Qualify The Problem
Find out what is your current client’s problem and then call their attention by reconstructing your statement in a problem-solution-target audience sequence.

Problems tend to perk up the ears of your target audience. Once you’ve achieved that, you then give them the solution (sometimes one crafted specially to their needs) and they understand the concept and respond to it.

Be Aware Of Your Specific Target Audience
Ask anyone who their customers are, and they usually say everyone. Then take a look at the newspaper classifieds. Businesses are always looking for specific positions to hire, people are always specifying exactly the kind of person they would like to meet in the personals.

Yet, you look at major advertising and the target is everyone…So which advertising actually works better? I don’t think I’d be too off the mark to state that dollar for dollar, the classifieds (thanks to their positioning) achieve far, far more than huge multinationals.

An Example That You Can Learn From…
One of the recent advertising campaigns that has done well to learn the concept of sacrifice is Jeans West. They have sacrificed colour, style and any other tags that competitors are running. They focus totally on their positioning which is Fits Best. The ads go on to demonstrate the price of time. One woman says, “These jeans cost me 2 hours.” Another says, “These jeans cost me 45 minutes.”

Can you see the target audience here? It’s specifically people who have a problem getting the right fit. Simple, isn’t it.

Most people would look at that and say, “Isn’t that too small a niche?” You think so? Think again. By getting their tiny little niche, they have stamped themselves very clearly in the minds of customers.

It’s quite clear how Jeans West, and their really smart ad agency have done their homework and created a targetted marketing strategy.

Problem: Wasting time finding the right fit
Solution: Finding the right fit in no time at all
Target Audience: Jean lovers that need the right fit

Empower Me, Don’t Tell Me!
I get e-mail from a travel agent every now and then. In the e-mail he gives me information that I could get just about any where. It has prices of airfares, new destinations and other such things that I could find with a little help from the newspapers or the Internet. Notice there’s no problem there. It’s all about solution, solution, solution.

I don’t have any need to travel right now and so I delete the email because it provides me with no tangible solution. When I decide to travel, the situation will have changed and none of their wonderful solutions will apply to me.

On the other hand, do you have trouble getting 10kg past the check-in counter? Or would you want to know of a foolproof way to beat jet lag? Or wouldn’t you like to know the tricks to get upgraded on your flight?

Most of us would answer yes to almost all these questions because they present problems that need to be solved. The travel agent has spent years in the business and knows stuff that you and I haven’t got a clue about. Important tips that we could carry around in our heads for years to come and use them as and when the problem presents itself.

How People Respond
Every problem is a trigger and when people run into that situation, they respond to your solution. Be sure, however, that the solution is not a passing fad, here today and gone tomorrow.

Also remember, when you empower people it adds to their knowledge. If you’re selling an expensive computer to a company, it’s not worth it telling the purchaser about the technical specifications and how it runs.

Figure out the problem and tell him how the technology will solve that problem. Remember he has to report to his boss and the boss has to report to the shareholders.

When you empower them with the problem and the solution, they can relay that on further, thus giving the whole process a sense of legitimacy.

It doesn’t matter however, whether you sell computers, air tickets or wine. The same principles apply and you will find that not only your sales, but your thought process and alertness increases in leaps and bounds simultaneously.

Your Strategic Action Plan
1) Find the unique solution you provide.
2) Differentiate it from all your obvious competition.
3) Find out the problem it throws up.
4) Target your audience very carefully.
5) To stay top of mind, give out information that throws up problems for which you provide solutions.
Hungry? Try the 85c McDonald’s Burger!
See the problem? See the solution. Great communication in advertising comes from great marketing. And great problems!

Go out there and find yours!

Six Tips For Maximizing Your Small Business Blog

If you’re like most socially-savvy companies, your business probably has a blog. It’s a great way to connect with your customers, announce new products, and provide a human face to your company’s image.

While writing insightful and informative blog posts is the most important thing to do with a company blog, the design and implementation of your blog is key as well. The right plugins can help you get discovered on Google, while a cluttered design can turn off potential customers.

With that said, here are some of my top tips for customizing a small business blog so that it is professional, productive, and easy to discover.


1. Install some top blog plugins


If you are using blog software such as WordPress, then you can add plugins to customize how your blog looks and functions. While there are tens of thousands of plugins available on multiple platforms, a business blog should focus on search engine optimization (SEO), making the blog load faster, and making it easy for others to share blog posts via email, Twitter and other social networks. Check out the WordPress Plugin Directory to see some of the web’s most popular plugins.


2. Integrate social media links and buttons


retweet imageDon’t be afraid to integrate Facebook  and Twitter on a business blog. It’s a standard practice and will help drive new visitors to your blog. Social media buttons make it easy for customers to tweet out your work, while adding links to the company’s Twitter and YouTube  accounts will help bolster their numbers and improve their ranking in search.


3. Focus on simple designs, not bells and whistles


The focus of a blog should be on the content, not on widgets or sidebars or flashy designs. It’s better to have a very simple design template than a complex one if you want to convert readers into customers.


4. Do show effort in the design, though


A corporate blog is also a chance to show off a human element of the company and to be creative. Just using the standard template is usually lazy and most readers will know it. Don’t be afraid to experiment.


5. Have your blog on your own web domain


Most companies have their blogs at blog.companyurl.com. It’s generally considered unprofessional for a company to have a blog hosted on WordPress.com or Typepad.com, so always have your blog somewhere on your company’s website.


6. Don’t hide your “about” information


metalab image

Assume that your average reader has never heard about your company. If you have that in mind, you want to be sure they can quickly find out more about you. Either have a paragraph at the top or on the side describing the company, or make the “About” page very prominent.

Post Formats is a theme feature introduced with Version 3.1. Post Formats can be used by a theme to customize its presentation of a post.

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Is your marketing missing the cookie factor?

Is your marketing pouring some serious money down the drain, because you don’t have a cookie factor? What is a cookie factor anyway? And, how can you apply this simple marketing strategy and psychological principle to improve your bottom line?

You Buy $30 Takeout, You Get Free Coke and Wontons

My smile was bigger than the Great Wall of China the first time this happened. We were regulars at this Chinese food takeout, but this time there was something unusual. When we paid our bill, out popped a 2-litre bottle of Coke and 6 wontons.

Confusion reigned and dollar signs kicked in. Was I paying for something I hadn’t ordered? Was there some communication gap here? My knitted eyebrows must have revealed my bewilderment quite clearly. Before I could go blah, the little Chinese lady behind the counter held up her hand, smiled and said the words that entranced me forever.

“You buy $30 takeaway, you get free Coke and wontons”

She Had Us Trained Like Lab Rats…

Before that day, we’d never bought Chinese takeaways for more than $25. Yet magically as we crossed the $30 mark, this entrepreneurial woman made sure we knew the value of instant gratification. Every time we hit the $30 mark, out came the goodies. Every time we didn’t, we got our order and big smiles, but little else.

Now we had a choice. We could have our usual, or order just a little more and be rewarded with all the extra goodies that came with it.

What do you think we did?

Yes, just like you and every one else, we like something for nothing and our purchases hit the $30 mark like sunshine hits the Caribbean.

Say Hello To The Cookie Factor!

This in short is the cookie factor. You create a demand for the product with something so alluring that the customer forgets the product itself and concentrates mainly on the cookies. Psychologists call this the psychology of second interest. This effectively means that people shift focus onto the goodies and end up buying the main product based on this tiny inducement.

How Far Can You Take $5?

Pretty far, I’d say judging from Marie’s success. Marie, a friend of ours, is a freelancer and gets called in when there are specific jobs to be done at various design firms. Like clockwork, she lands at the job with a box of yummy, scrumptious chocolate chip cookies. (Makes my mouth water, just writing this out!)

It’s bizarre I know, but clients earning in excess of a hundred grand a year, drool like little puppies over the prospect of free cookies. $5 worth of cookies was getting Marie a red carpet treatment and more work than she could imagine. Without doubt, her work was exceptional, but then so was the work of her competition. The only tipping point in the game was the cookie factor.

You may not believe that grown, sensible people would be so stupid to fall for what seems to be a quite obvious bait. Yet look around you, the cookie factor is well and alive and bouncing off the walls!

Lookie Mom, There Are Cookies Everywhere!

Look at airline milage points and points that you collect every time you fill gas. Why on earth would you fly the same airline, despite those crazy timetables? Why get gas at that crappy gas station? Or buy pizza from the same pizza place every time?

It’s all thanks to the cookie factor. It’s greed kicking in and wanting something for nothing.

You can see the cookie factor in different dimensions. Here are three main avatars.

1) As An Inducement: Get That Vacuum Cleaner Moving!People buy because of the added factor. They always have and always will. As long as they perceive themselves as getting something for nothing, they will be drawn to it like flies to honey. The cookie factor makes firm believers out of hesitant buyers. Deep in the human psyche is the need for justification. The bonus that they receive fills that space and gets the credit card heated up once more.

2) As a Retention Tool: Stuck Like Glue! The cookie factor is magical for retention. Imagine you had a law firm and you had these free educational training sessions for your clients on a regular basis. What you’re doing is giving away something for nothing. You’re drawing them back like that pizza place does every time. This is a powerful retention tool to get customers back in your airspace. The inducement and the retention factor might look and feel the same, but there is a tiny difference. Inducement is instant gratification, where as with retention, it’s a slow moving process that shows results in loyal customers.

3) As a DeterrentThis is the dark side of the cookie factor– The Darth Vader! 5-year rentals and leases come under this category. The cookie factor is used to get the client in at a low rate, but keeps them hooked into the product or service over a long period of time. When you buy a fridge or a computer, you can get an additional 5 Year Peace of mind by buying into additional guarantees. There is very little real benefit for the user here, but it exists, if only in the dark alleys of your marketing strategy.

Are You Mixing Up The Cookie Factor With The Hot Spot?

If you are, it’s okay. A hotspot in selling, is finding out what is of most interest to the buyer and then going after that interest, often basing the entire sale on that one factor. The cookie factor is a tiny shift away from this thought process.

Let Me Give You An Example

If you were selling a house, a hotspot would be the proverbial cherry tree. The buyer loves the cherry tree, has always wanted a cherry tree and the sale of the home is based on this hotspot. The cookie factor is slightly different. It is a deliberate act of placing cookies to entice the potential buyer to dip into their pockets for a brand new mortgage. I’ve known people who’ve bought houses based on the premise that they get the sofas, work desk or the artwork on the mantelpiece. I’ve known smart real estate agents that have placed this cookie factor as part of the deal and creating interest where boredom exists.

This is the bait, the cookie factor! It draws the customer in and tips them over in your favour. In effect, the cookie factor becomes the hot spot and you’re on your way to a definite sale.

Where’s Your Cookie Factor?

If you look into your business and your marketing strategy, you will certainly find one. When tested online, it was found that sales went up by over 30% by introducing a bonus to the product. If you’re in services, you can offer two or three add-ons at the time of purchase. If you’re selling product, tag on a duvet to a bed sale or a box of stamps with a pen.

Relevance of your cookie factor is extremely important. A recent chain of restaurants offered a free dessert with an order of dessert. Does that really entice you? If you’re going to have a cookie factor, dispense with the stupidity. Make it relevant and valuable and your customers will respond to it in hordes. If your cookies are stale or crumbly, find a garbage can they can call home.

And finally, remember it’s not hard to find a cookie factor in your business. It provides you with additional ammo to make the customer happy. And guess what happens when customers get happy?

Yeah, they buy!

Go out and find your cookie factor.

Why Are Customers So Indecisive?

Do you know why your customer won’t buy?

You’ve given her the best price, possibly even the best options. Yet she fidgets. Maybe, maybe not, she ponders.

You stand by the wayside and sweat, praying the sale will go through. Then almost inexplicably, it slips out of your hands, and you don’t even know why. You curse, rant and rave silently at her indecisive nature. Yet ironically, the fault is all yours.

Don’t agree? Hold your horses and you’ll learn a simple, fundamental psychological factor you’ve been missing in your marketing strategy, and how you can rectify it in a flash.

Why The Trees In Our Front Yard Are Still Looking For a Barber

Let me tell you a story about our front garden. Any time now, I’m expecting Tarzan and a couple of chimps to swing merrily by. Like something out of a horror movie, the foliage has spread its tentacles, and now hangs menacingly over several parts of the house.

Yes I know we need an arborist to lop off those branches. And yes, we have called in at least half a dozen. Incredibly, we haven’t made up our minds on whom we should choose. Like deer caught in the headlights, we’ve been frozen in indecision. One itty-bitty factor would have made it easy to decide, but it has eluded us completely.

I Know What You’re Thinking, And It’s Not Price…

Oh boy! We have estimates up to our ears. One quote is as high as $800 (aaargggh!), while the other one blushes at $250, and all the rest do a merry dance in between. You’d think the cheaper quote would get the thumbs up right away, wouldn’t you? Well it didn’t.

In fact, it has added to the confusion because we can’t understand why there would be such a huge difference for what is essentially the same job.

And Here Is The Reason Why We Can’t Decide…

It’s a factor called the Full Story. While every single one of those arborists provided us with quotes, not one of them gave us a single reason to choose them. Any reason would have been better than none. Ten reasons would have clinched the deal, even with a higher price.

This is one of the main reasons why most deals seem to disintegrate before the eyes of most business owners and sales people. We fail (and fail miserably) to educate our customers about the unique advantages of working with us.

It’s An Impossible Puzzle If It Doesn’t Have The Pieces

People need to be gratified psychologically. Our brains are dying to know more about the companies that bid and all we get are terms and prices. The arborists should have educated me about the quality of their cutting, their comprehensive insurance policies, their warranties, their skills, and their service guarantees in detail. I needed to know anything and everything that would help me decide in someone’s favor. Not one of those bids included that kind of information.

Look at yourself. Let’s say you hire someone for your firm. How little would you like to know about him? Or say you go out on a date. How little do you want to know about your partner? Every piece of the puzzle is absolutely necessary. Don’t forget to give your customers a reason to buy from YOU. Tell them about yourself. Provide all the juicy details, and you will leave your competitors crying in their beer.

What Is The Psychological Reasoning Behind The Whole Story?

The strong, silent type is the one our mamas told us to watch out for. We instinctively trust people less who tell us less. Even if we do like the person, we want them to open up. If you want people to trust you, you have to tell them about yourself.

This instinct of distrust is hardwired in our brains, and you’d do well to pay attention to it. A lack of adequate detail doesn’t help to build trust, which is why customers go from hello to sayonara very quickly. Once you have their attention, stop saying stupid things like, “Buy from me,” and start giving them all the reasons WHY they should buy from you .

Add spices to your marketing strategy curry, and your customer will be captivated by the aroma. Churn the gastric juices in their brains. Make them salivate. Get them to drool. And when they’re ready to eat, feed them well.

Ta-Ta Risk

Telling the Whole Story eliminates a big hurdle called risk. The less your customers knows about you, the more they are frozen in indecision. When faced with this scenario, they resort to the only thing they know—price. Just like you, they make a decision on the cheapest, trashiest option available… because that’s all you gave them!

Abolish the hazard of your customer choosing to buy solely on price. Give her a first class education about why she needs to buy from you.

The worst thing you can do is leave her hanging without sufficient info…..