Elevate Customer Experiences with Automated Sequence Triggers

In today’s fast-paced digital landscape, delivering personalized customer experiences is no longer optional—it’s essential. Automated sequence triggers are powerful tools that help businesses engage their audience effectively. By leveraging visitor data, these tools create hyper-relevant interactions that resonate with customers on a deeper level.

Automate sequences triggered by visitor identity and actions.

At SmartMarketer, we pride ourselves on our industry-leading expertise. With an impressive 83.63% welcome email open rate, we’ve proven the effectiveness of identity-based automation. Our solutions are designed to respond in real-time to customer actions, ensuring every interaction feels timely and meaningful.

Seamless integration with your existing CRM systems makes implementation effortless. The benefits are clear: 38% staff efficiency gains, reduced errors, and scalable growth. Ready to transform your customer engagement? Give us a call at 404-777-0685 or schedule a demo here.

Key Takeaways

  • Automated sequence triggers enhance customer engagement.
  • Identity-based automation creates hyper-relevant experiences.
  • Real-time responsiveness ensures timely interactions.
  • SmartMarketer boasts an 83.63% welcome email open rate.
  • Seamless CRM integration simplifies implementation.
  • Benefits include 38% staff efficiency gains and scalability.

What Are Automated Sequence Triggers?

Modern marketing thrives on precision and relevance, making automated sequence triggers a game-changer. These tools are designed to respond to user behavior, ensuring every interaction feels timely and meaningful. By leveraging specific actions, businesses can create hyper-personalized experiences that resonate with their audience.

Understanding the Basics

Automated sequence triggers are behavioral response systems that activate based on user activity. Common triggers include signups, purchases, cart abandonment, and content downloads. For example, an email sequence might start when a user signs up for a newsletter, ensuring immediate engagement.

Shop LIT Live, a popular e-commerce platform, uses these triggers to personalize their onboarding flow. By sending tailored messages after specific actions, they’ve seen a significant boost in customer retention. This approach highlights the power of marketing automation in creating seamless experiences.

How They Work in Marketing

The technical workflow is straightforward. When a user performs a specific action, the system detects it and deploys a pre-designed automated email. This process ensures that every message is relevant and timely. Unlike traditional drip campaigns, which follow a fixed schedule, automated sequences adapt to user behavior.

Ted’s Vintage Art, for instance, switched from drip campaigns to automated sequences and saw a 30% increase in engagement. Another example is TØY Baby Clothing, which recovers abandoned carts within 45 minutes using immediate response triggers. These cases demonstrate the effectiveness of this approach in driving results.

Why Automate Sequences Triggered by Visitor Identity and Actions?

The key to marketing success lies in understanding and responding to user behavior. By leveraging visitor identity and actions, businesses can create hyper-relevant experiences that drive results. This approach ensures that every interaction feels personal and timely, fostering deeper connections with your audience.

Enhancing Customer Engagement

Personalized interactions are more likely to engage customers. For example, email marketing campaigns that respond to specific actions, like signups or purchases, see higher open rates. SmartMarketer’s welcome emails boast an impressive 83.63% open rate, compared to the 40.08% average for newsletters.

Quitting Corporate’s 72-hour conversion sequence is another success story. By tailoring messages to user behavior, they’ve significantly improved engagement and conversions. These examples highlight the power of delivering the right message at the right time.

Streamlining Marketing Efforts

Automation not only enhances engagement but also improves efficiency. Ted’s Vintage Art uses a 3-stage post-purchase sequence to nurture leads effectively. This strategy ensures customers feel valued and supported, increasing retention rates.

Efficiency gains are undeniable. Cuddle Clones’ launch sequence drove a 22% sales lift, while automated cart recovery systems save time by responding within 45 minutes. Compared to manual follow-ups, automation reduces operational costs and boosts productivity.

In fact, 38% of marketers report better staff utilization through automation. This data underscores the value of integrating these tools into your strategy. By focusing on visitor identity and actions, businesses can achieve scalable growth while maintaining a personal touch.

Key Benefits of Automated Sequences

Businesses today are leveraging advanced tools to enhance customer interactions and drive results. Automated sequences offer a range of benefits that streamline operations and improve outcomes. From boosting efficiency to delivering personalized experiences, these tools are transforming how companies engage with their audience.

Increased Efficiency

One of the most significant advantages is the efficiency gain. Automated sequences can replace up to 47 manual touchpoints, saving time and resources. For example, Ted’s Vintage Art uses a 15-day review request sequence, converting 18% of buyers without manual intervention.

This approach not only reduces errors but also ensures consistency in communication. By automating repetitive tasks, teams can focus on strategic initiatives, driving overall productivity.

Personalized Customer Experiences

Personalization is key to building strong customer relationships. Automated sequences allow businesses to tailor messages based on user behavior. LaToya Russell’s minicourse delivery is a prime example of hyper-personalization in action.

TØY Baby Clothing’s size-guide triggered emails reduced cart abandonment by 31%. Such targeted interactions make customers feel valued, fostering loyalty and trust.

Higher Conversion Rates

Automated sequences consistently outperform manual campaigns in driving conversions. Studies show that automated campaigns achieve a 5.8% conversion rate, compared to 2.1% for manual efforts.

Cuddle Clones’ holiday mask launch sequence generated a significant ROI, showcasing the effectiveness of timely, relevant messaging. These results highlight the power of automation in boosting sales and engagement.

Benefit Example Result
Efficiency Ted’s Vintage Art 18% conversion rate
Personalization TØY Baby Clothing 31% reduction in cart abandonment
Conversion Rates Cuddle Clones High ROI

For more insights on how to optimize your email strategies, explore our guide on email automation. These tools are not just about saving time—they’re about creating meaningful connections that drive long-term success.

Types of Automated Email Sequences

Effective email marketing relies on strategic sequences tailored to customer needs. These sequences are designed to guide users through specific journeys, ensuring they receive the right message at the right time. Let’s explore the three most impactful types of email sequences: welcome, onboarding, and cart abandonment.

Welcome Email Sequences

A strong welcome email sequence sets the tone for customer relationships. Shop LIT Live uses a 3-stage architecture to engage new subscribers. The first email introduces the brand, the second highlights key benefits, and the third includes a special offer. This approach has significantly boosted their engagement rates.

Welcome sequences are crucial for making a positive first impression. They ensure new subscribers feel valued and informed, increasing the likelihood of long-term loyalty.

Onboarding Email Sequences

Onboarding sequences help users get the most out of your product or service. Headspace’s 14-day trial sequence is a prime example. It guides users through the app’s features, resulting in a 29% conversion rate from trial to paid subscriptions.

These sequences are particularly effective for SaaS platforms and subscription-based services. They provide users with the knowledge and confidence to continue using the product.

Cart Abandonment Sequences

Cart abandonment sequences recover lost sales by reminding users of their incomplete purchases. Ted’s Vintage Art uses a 45-minute initial reminder followed by a 7-day follow-up. This protocol has successfully recovered a significant portion of abandoned carts.

Timing is critical in these sequences. Immediate reminders combined with strategic follow-ups can turn potential losses into conversions.

Sequence Type Example Result
Welcome Shop LIT Live Increased engagement
Onboarding Headspace 29% conversion rate
Cart Abandonment Ted’s Vintage Art Recovered lost sales

By implementing these series emails, businesses can create meaningful interactions that drive results. Whether it’s welcoming new subscribers, onboarding users, or recovering abandoned carts, the right sequence makes all the difference.

Examples of Effective Automated Sequences

Crafting impactful email campaigns requires more than just good design—it’s about strategic execution. Let’s explore real-world email sequence examples that have proven successful in driving engagement and conversions.

Welcome Email Example

Frame.io’s welcome email stands out for its technical precision. It includes a whitelist reminder to ensure deliverability, a critical step for reaching inboxes. This approach ensures new subscribers feel valued and informed from the start.

Shop LIT Live’s welcome sequence personalizes communications to each member of their community. By sharing a limited-time promo code and encouraging social media connections, they create a sense of belonging and excitement.

Onboarding Email Example

Evercoach’s onboarding sequence is a masterclass in deliverability best practices. Their PS section emphasizes key benefits, ensuring users understand the value of their subscription. This strategy has significantly improved engagement rates.

Headspace’s 14-day trial sequence guides users through the app’s features, resulting in a 29% conversion rate. Such sequences are particularly effective for SaaS platforms and subscription-based services.

Cart Abandonment Email Example

Ted’s Vintage Art uses prefilled cart links and product images in their recovery emails. This approach ensures users can easily return to their abandoned carts, boosting conversion rates. Their 45-minute initial reminder followed by a 7-day follow-up has successfully recovered lost sales.

TØY Baby Clothing sends reminders and size guides, reducing cart abandonment by 31%. These effective email strategies highlight the importance of timely, relevant messaging.

Sequence Type Example Result
Welcome Frame.io Improved deliverability
Onboarding Evercoach Higher engagement
Cart Abandonment Ted’s Vintage Art Recovered lost sales

For more insights on crafting impactful campaigns, explore our guide on email sequence examples. These strategies are designed to create meaningful connections that drive long-term success.

Best Practices for Creating Automated Sequences

Creating effective email campaigns requires a strategic approach to ensure maximum engagement and results. By following proven methods, businesses can craft messages that resonate with their audience and drive meaningful interactions. Let’s explore the key strategies to elevate your email marketing efforts.

Segmenting Your Audience

Audience segmentation is the foundation of successful email campaigns. By dividing your subscribers into groups based on behavior, preferences, or demographics, you can tailor messages to their specific needs. For example, Quitting Corporate uses a frequency matrix of 5 emails for cycles under 2 weeks and 2 emails for monthly cycles. This ensures each group receives relevant content without feeling overwhelmed.

Smartlead’s 5-email cold sequence framework is another excellent example. It targets new leads with a structured approach, gradually building trust and interest. Segmentation ensures your messages feel personal and relevant, increasing the likelihood of engagement.

Crafting Compelling Content

Content is king in email marketing. Your messages should be clear, concise, and focused on the recipient’s needs. Mindvalley’s pre/post-event sequence structure is a great model. It provides valuable information before an event and follows up with actionable insights afterward, keeping subscribers engaged throughout the journey.

Return Path’s preference center re-engagement tactic is another effective strategy. By allowing users to choose their email preferences, you ensure they receive content they’re genuinely interested in. This approach not only improves engagement but also reduces unsubscribe rates.

Timing Your Emails Right

Timing plays a crucial role in the success of your campaigns. Sending emails at the right moment can significantly impact open and conversion rates. For instance, mobile-first design is essential, as 68% of emails are opened on mobile devices. Ensure your emails are optimized for smaller screens to maximize readability.

A/B testing subject lines and send times is another best practice. This allows you to identify what works best for your audience. For example, a 3-10 email sequence length is recommended based on purchase cycles, ensuring your messages align with customer behavior.

  • Use Smartlead’s 5-email cold sequence framework for new leads.
  • Implement Return Path’s preference center for re-engagement.
  • Follow Mindvalley’s pre/post-event sequence structure for events.
  • Optimize for mobile-first design to reach 68% of users.
  • Conduct A/B testing for subject lines and send times.

By following these best practices, you can create email campaigns that not only engage your audience but also drive measurable results. Start implementing these strategies today to elevate your email marketing efforts.

How to Set Up Automated Sequences

Setting up effective email campaigns requires careful planning and the right tools. With the right approach, you can create workflows that respond to user behavior and deliver timely, relevant messages. Let’s break down the process into three key steps: choosing the right tools, setting up triggers, and testing and optimization.

Choosing the Right Tools

Selecting the right platform is the first step. Compare options like Smartlead, SendX, and HubSpot to find the best fit for your needs. Each tool offers unique features, such as mobile previews and CRM integration, which are essential for seamless workflows.

For example, Smartlead’s 8-step campaign setup process includes mobile previews, ensuring your emails look great on all devices. This level of detail is crucial for delivering professional, engaging content.

Setting Up Triggers

Triggers are the backbone of any automated sequence. These are the specific actions that activate your emails, such as cart abandonment or signups. For instance, a 45-minute cart recovery trigger can significantly boost conversions by reminding users of their incomplete purchases.

Ted’s Vintage Art uses a 3-email post-purchase sequence to nurture customer relationships. This approach ensures buyers feel valued and supported, increasing retention rates.

Testing and Optimization

Once your sequences are live, testing is essential. Use A/B testing to evaluate subject lines, CTAs, and send times. This data-driven approach helps you refine your campaigns for maximum impact.

We recommend weekly performance reviews during the first 30 days. This allows you to identify areas for improvement and make adjustments quickly. Tools like visitor tracking software can provide valuable insights into user behavior, helping you optimize your sequences further.

By following these steps, you can create automated workflows that drive engagement and deliver measurable results. Start today and transform your email marketing strategy.

Common Mistakes to Avoid

Avoiding common pitfalls in email marketing can significantly improve your campaign’s success. Even the best strategies can falter if key errors are overlooked. Let’s explore three critical mistakes and how to steer clear of them.

Overloading Subscribers

One of the fastest ways to lose your audience is by sending too many emails. According to Ascend2, 42% of users unsubscribe due to over-messaging. TØY Baby Clothing learned this the hard way when their “batch-and-blast” approach led to a sharp decline in engagement.

Instead, adopt SendX’s engagement-based frequency algorithms. These tools analyze user behavior to determine the optimal send rate, ensuring your email list remains engaged without feeling overwhelmed.

Ignoring Personalization

Generic emails rarely resonate with recipients. A common pitfall is relying solely on placeholders like {{first_name}} without deeper customization. This approach can feel impersonal and fail to connect with subscribers on a meaningful level.

For example, Mindvalley’s CTR tracking revealed that personalized subject lines increased open rates by 26%. Tailor your content to reflect user preferences and behaviors for better results.

Neglecting Analytics

Failing to analyze campaign performance is a missed opportunity. Without insights, you can’t identify what’s working or where improvements are needed. Mindvalley’s analytics-driven approach helped them refine their sequences, leading to a 29% boost in conversions.

Regularly review metrics like click-through rates and engagement levels. Tools like Smartlead’s mobile previews ensure your emails render correctly across devices, enhancing user experience.

Mistake Example Solution
Overloading Subscribers TØY Baby Clothing Engagement-based frequency
Ignoring Personalization {{first_name}} fails Tailored content
Neglecting Analytics Mindvalley’s CTR tracking Regular performance reviews

By addressing these common errors, you can create email campaigns that resonate with your audience and drive measurable results. Start implementing these strategies today to elevate your email marketing efforts.

email marketing mistakes

Case Studies: Success Stories

Real-world examples demonstrate the power of strategic email campaigns in driving measurable results. Businesses across industries have leveraged these tools to enhance engagement and boost revenue. Let’s explore two case studies that highlight the transformative impact of well-executed strategies.

Boosting Engagement

Engagement is the cornerstone of any successful marketing effort. Shop LIT Live achieved a 19% conversion lift by implementing a segmented onboarding sequence. Their approach tailored messages to specific customer groups, ensuring relevance and fostering trust.

Quitting Corporate’s 72-hour nurture sequence led to a 37% increase in course enrollment. By delivering timely, personalized content, they created a sense of urgency and connection with their audience. These examples underscore the importance of aligning your strategy with customer needs.

Increasing Sales

Driving sales requires a combination of timing and relevance. TØY Baby Clothing reduced cart abandonment by 31% using size-guide triggers. Their reminders and helpful tips encouraged customers to complete their purchases.

Cuddle Clones saw a 22% surge in holiday sales through their launch sequences. By creating excitement and offering limited-time deals, they maximized revenue during peak seasons. These results highlight the potential of strategic email campaigns to boost your bottom line.

Business Strategy Result
Shop LIT Live Segmented Onboarding 19% Conversion Lift
Quitting Corporate 72-Hour Nurture 37% Enrollment Increase
TØY Baby Clothing Size-Guide Triggers 31% Cart Recovery
Cuddle Clones Launch Sequences 22% Sales Surge

These success stories illustrate how businesses can achieve significant growth by focusing on their customers’ needs. Whether it’s boosting engagement or increasing sales, the right strategy can make all the difference.

Future Trends in Automated Sequences

The future of email marketing is evolving rapidly, driven by advancements in technology and consumer expectations. As businesses strive to stay ahead, new trends are shaping how we engage with audiences. These innovations promise to deliver more personalized and efficient interactions, ensuring messages reach the right time and likely engage recipients.

AI and Machine Learning

Artificial Intelligence (AI) and Machine Learning (ML) are revolutionizing email marketing. Predictive send-time optimization, for instance, has been shown to increase open rates by 27%. These technologies analyze user behavior to determine the best moments to send emails, ensuring higher engagement.

AI-driven content generation is another game-changer. It allows for dynamic sequences that adapt to individual preferences. Behavioral prediction models are also reducing churn by 18%, making it easier to retain customers. These tools are transforming how we create and deliver content, making it more relevant and impactful.

Hyper-Personalization

Hyper-personalization takes customization to the next level. GPT-4 powered recommendations are enabling businesses to offer products tailored to individual needs. This approach not only enhances customer satisfaction but also drives higher conversion rates.

Voice-activated email interactions are another emerging trend. As voice assistants become more common, integrating them into email strategies will provide a seamless user experience. Blockchain-based engagement verification is also on the horizon, ensuring transparency and trust in email campaigns.

  • AI-driven content generation creates dynamic sequences.
  • Behavioral prediction models reduce churn by 18%.
  • IoT integration enables real-world action triggers.
  • GPT-4 powers personalized product recommendations.
  • Voice-activated interactions enhance user experience.
  • Blockchain ensures engagement verification.

These trends are shaping the future of email marketing, offering businesses new ways to connect with their audience. By embracing these innovations, companies can stay ahead in a competitive landscape.

How to Measure the Success of Your Sequences

Measuring the success of your email campaigns is crucial for optimizing performance and achieving your goals. By tracking the right metrics, you can gain valuable insights into what works and where improvements are needed. Let’s explore the key indicators and strategies for analyzing your results effectively.

Key Metrics to Track

Start by focusing on actionable KPIs like click-through rates (CTR), exit rates, and customer acquisition cost (CAC). These metrics provide a clear picture of how your campaigns are performing. For example, Smartlead’s conversion attribution models help businesses understand which emails drive the highest conversion rate.

Lifetime value (LTV) calculations are essential for nurture sequences. They help you determine the long-term value of your customers, ensuring your efforts are sustainable. Ted’s Vintage Art’s 15-day customer journey mapping is a great example of how to track engagement over time.

Analyzing Results

Cohort analysis is a powerful tool for evaluating sequence effectiveness. By grouping users based on their behavior, you can identify trends and adjust your strategy accordingly. Quitting Corporate’s revenue-per-email metric demonstrates how to measure the direct impact of your campaigns on sales.

Avoid focusing on vanity metrics like open rates alone. Instead, prioritize actionable insights that drive real results. Regularly review your data to ensure your sequences are delivering the desired outcomes.

  • Use Smartlead’s conversion attribution models to identify high-performing emails.
  • Calculate LTV to assess the long-term value of nurture sequences.
  • Map customer journeys over 15 days to track engagement trends.
  • Conduct cohort analysis to evaluate sequence effectiveness.
  • Measure revenue-per-email to gauge campaign impact.
  • Focus on actionable KPIs, not vanity metrics.

By implementing these strategies, you can ensure your email campaigns are not only engaging but also driving measurable results. Start measuring your success today to optimize your sequences for maximum impact.

Tools and Platforms for Automation

Choosing the right tools and platforms is critical for maximizing the impact of your marketing efforts. With so many options available, it’s essential to select solutions that align with your business goals and integrate seamlessly with your existing systems. Let’s explore the top tools and how they can enhance your strategy.

marketing automation tools

Top Email Marketing Tools

When it comes to email marketing, not all tools are created equal. Smartlead, HubSpot, and SendX are three leading platforms, each offering unique features. Smartlead excels in mobile previews and CRM integration, while HubSpot provides comprehensive visitor tracking. SendX stands out with its 14-day free trial and drip campaign builder, making it a great choice for beginners.

Klaviyo’s AI optimization capabilities are another standout feature. It uses advanced algorithms to personalize campaigns, ensuring higher engagement. For businesses focused on GDPR compliance, Klaviyo also offers robust tools to manage EU-focused sequences effectively.

Integrating with CRM Systems

Seamless CRM integration is key to streamlining your workflows. Shopify’s requirements for cart recovery are straightforward, ensuring you can recover lost sales efficiently. Salesforce sync best practices include automating lead scoring and nurturing, which can significantly improve conversion rates.

Omnichannel integration points are another critical consideration. By connecting your email marketing platform with other channels, you can create a cohesive customer experience. Tools like visitor tracking software can further enhance your strategy by providing real-time insights into user behavior.

Tool Key Feature Best For
Smartlead Mobile Previews CRM Integration
HubSpot Visitor Tracking Comprehensive Marketing
SendX Drip Campaign Builder Beginners
Klaviyo AI Optimization Personalization

By leveraging these tools and platforms, you can create more effective campaigns and drive better results. Whether you’re just starting or looking to optimize your strategy, the right solutions can make all the difference.

Getting Started with Automated Sequences

Launching effective email campaigns starts with a clear, actionable plan. Whether you’re new to email marketing or looking to refine your strategy, a structured approach ensures success. Here’s how to get started with automated workflows that deliver results.

Step-by-Step Guide

Follow this 5-step launch plan to set up your sequences efficiently:

  1. Audit Your Current Strategy: Review existing campaigns to identify gaps and opportunities.
  2. Select the Right Tools: Choose platforms like Smartlead or HubSpot that align with your goals.
  3. Map Your Triggers: Define actions like signups or cart abandonment to activate your sequences.
  4. Create Compelling Content: Craft messages that resonate with your audience and drive engagement.
  5. Test and Optimize: Use A/B testing to refine subject lines, CTAs, and send times for maximum impact.

We recommend starting with welcome and cart abandonment sequences. These are proven to drive engagement and conversions. A progressive rollout allows you to test and adjust before full automation.

Tips for Beginners

For those new to sending emails through automation, here are some key tips:

  • Use SmartMarketer’s onboarding checklist to ensure a smooth setup.
  • Avoid common first-month pitfalls like overloading subscribers or neglecting analytics.
  • Download our free sequence template to jumpstart your campaigns.

Timing is critical. Sending emails at the right time ensures higher open and conversion rates. Tools like Smartlead’s predictive send-time optimization can help you achieve this.

Step Focus Area Outcome
Audit Identify gaps Clear strategy
Tool Selection Platform fit Seamless integration
Trigger Mapping User actions Relevant sequences
Content Creation Engaging messages Higher engagement
Testing Optimization Improved results

Ready to elevate your email campaigns? Give us a call at 404-777-0685 or schedule a demo here https://smartmarketer.net/demo/.

Conclusion

Delivering meaningful connections with your audience is at the heart of successful marketing. With 38% efficiency gains through automation, businesses can focus on what truly matters—building relationships. A mobile-first approach is essential, as 68% of emails are opened on mobile devices. This ensures your message reaches your customers at the right time.

Looking ahead, AI-driven personalization will redefine how we create email sequences. These innovations will make interactions more relevant and impactful. At SmartMarketer, we’re here to guide you every step of the way, offering expert strategies tailored to your needs.

Ready to elevate your marketing efforts? Give us a call at 404-777-0685 or schedule a demo here. Let’s create campaigns that drive results and build lasting connections.

FAQ

What are automated sequence triggers?

Automated sequence triggers are tools that send emails based on customer actions or behaviors. They help deliver the right message at the right time, improving engagement and efficiency.

Why should I use automated sequences in my marketing?

Automated sequences save time, personalize customer experiences, and boost conversion rates. They ensure your audience receives relevant content when they’re most likely to engage.

What types of email sequences are most effective?

Welcome, onboarding, and cart abandonment sequences are highly effective. They nurture leads, guide new customers, and recover lost sales.

How do I create compelling content for automated emails?

Focus on clear, engaging language and include a strong call-to-action. Personalize the content using the recipient’s name or past interactions to make it more relevant.

What tools can I use to set up automated sequences?

Popular tools include Mailchimp, HubSpot, and ActiveCampaign. These platforms offer features like audience segmentation, trigger setup, and analytics.

How do I measure the success of my email sequences?

Track metrics like open rates, click-through rates, and conversion rates. Analyzing these helps you refine your strategy for better results.

What are common mistakes to avoid with automated sequences?

Avoid overloading subscribers with too many emails, ignoring personalization, and neglecting to test and optimize your campaigns.

Can automated sequences integrate with CRM systems?

Yes, many email marketing tools integrate with CRM systems like Salesforce. This allows for seamless data sharing and more targeted campaigns.

What are the future trends in automated email sequences?

AI and machine learning are shaping the future of automation. These technologies enable hyper-personalization and smarter, data-driven campaigns.

How do I get started with automated sequences?

Begin by choosing the right tool, segmenting your audience, and setting up triggers. Start with simple sequences like welcome emails and expand as you gain experience.

Development Team