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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
The critical ingredient is getting off your butt and doing something. It’s as simple as that. A lot of people have ideas, but there are few who decide to do something about them now. Not tomorrow. Not next week. But today. The true entrepreneur is a doer, not a dreamer.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Motivation is the art of getting people to do what you want them to do because they want to do it.
Dwight David Eisenhower
Fire the committee. No great website in history has been conceived of by more than three people. Not one. This is a deal breaker.
There are only two ways of telling the complete truth–anonymously and posthumously.
The competitor to be feared is one who never bothers about you at all, but goes on making his own business better all the time.
Sometimes when you innovate, you make mistakes. It is best to admit them quickly and get on with improving your other innovations.
A pat on the back is only a few vertebrae removed from a kick in the pants, but is miles ahead in results.
Ella Wheeler Wilcox
Whatever the mind of man can conceive and believe, it can achieve. Thoughts are things! And powerful things at that, when mixed with definiteness of purpose, and burning desire, can be translated into riches.