There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Motivation is the art of getting people to do what you want them to do because they want to do it.
The NBA is never just a business. It’s always business. It’s always personal. All good businesses are personal. The best businesses are very personal.
Winning is not a sometime thing; it’s an all time thing. You don’t win once in a while, you don’t do things right once in a while, you do them right all the time. Winning is habit. Unfortunately, so is losing.
A pat on the back is only a few vertebrae removed from a kick in the pants, but is miles ahead in results.
The critical ingredient is getting off your butt and doing something. It’s as simple as that. A lot of people have ideas, but there are few who decide to do something about them now. Not tomorrow. Not next week. But today. The true entrepreneur is a doer, not a dreamer.
Sometimes when you innovate, you make mistakes. It is best to admit them quickly and get on with improving your other innovations.
Two things define you. Your patience when you have nothing and your attitude when you have everything.