Motivation is the art of getting people to do what you want them to do because they want to do it.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
A pat on the back is only a few vertebrae removed from a kick in the pants, but is miles ahead in results.
The competitor to be feared is one who never bothers about you at all, but goes on making his own business better all the time.
Winning is not a sometime thing; it’s an all time thing. You don’t win once in a while, you don’t do things right once in a while, you do them right all the time. Winning is habit. Unfortunately, so is losing.
There are only two ways of telling the complete truth–anonymously and posthumously.
If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Vision without action is a daydream. Action without vision is a nightmare.
Whatever the mind of man can conceive and believe, it can achieve. Thoughts are things! And powerful things at that, when mixed with definiteness of purpose, and burning desire, can be translated into riches.