Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Vision without action is a daydream. Action without vision is a nightmare.
Motivation is the art of getting people to do what you want them to do because they want to do it.
Sometimes when you innovate, you make mistakes. It is best to admit them quickly and get on with improving your other innovations.
Whatever the mind of man can conceive and believe, it can achieve. Thoughts are things! And powerful things at that, when mixed with definiteness of purpose, and burning desire, can be translated into riches.
Fire the committee. No great website in history has been conceived of by more than three people. Not one. This is a deal breaker.
There are only two ways of telling the complete truth–anonymously and posthumously.
The critical ingredient is getting off your butt and doing something. It’s as simple as that. A lot of people have ideas, but there are few who decide to do something about them now. Not tomorrow. Not next week. But today. The true entrepreneur is a doer, not a dreamer.
The competitor to be feared is one who never bothers about you at all, but goes on making his own business better all the time.
The NBA is never just a business. It’s always business. It’s always personal. All good businesses are personal. The best businesses are very personal.